Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

SHOPPE DWELL MONTHLY CANDLE SUBSCRIPTION POLICY: 

This item is a recurring monthly subscription. By completing your purchase, you authorize Shoppe Dwell to automatically charge your selected payment method at the price and frequency shown on this page. Subscription payments are processed on the 5th of each month and will continue until your subscription is canceled.

Cancellations: To avoid being charged for the upcoming month, cancellation requests must be received at least 7 days before the next billing date. Cancellations received after this deadline will take effect beginning with the following billing cycle.

Subscription pricing is exclusive to Candle Club members and cannot be combined with other Shoppe Dwell promotions, sales, discount codes, or special offers, whether online or in-store.

Due to the curated and seasonal nature of the Candle Club, subscription payments are non-refundable once processed. Refunds will not be issued for forgotten subscriptions or based on individual scent preferences. Each month’s scents are thoughtfully selected and may vary based on the season, availability, and exclusive Candle Club releases.

By purchasing this subscription, you acknowledge and agree to these recurring billing, cancellation, and refund terms.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.